Shipping policy
Last updated: 18 June 2026
Order processing
Orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive a confirmation email when you order, and a tracking link once it ships.
Delivery estimates (after dispatch)
- United States: 5–10 business days
- Canada, UK, Australia: 7–14 business days
- Rest of world: 10–20 business days
Delivery times are estimates only and are not guaranteed.
Shipping rates
Free tracked shipping on every order, worldwide — no minimum spend.
Tracking
A tracking number is emailed once your order ships. Please allow 2–5 days for tracking to begin updating.
Delays
We're not responsible for delays caused by carriers, customs, weather or other events outside our control. If your order is significantly delayed, contact us at info@getvynsera.com and we'll help track it down.
Customs, duties & taxes (international)
While shipping is free, international orders may still be subject to import duties, taxes or customs fees charged by the destination country. These are set by your local authorities, are the customer's responsibility, and are separate from the shipping we provide.
Incorrect addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address. If you spot an error, contact us immediately at info@getvynsera.com and we'll try to update it before dispatch.
Lost or stolen packages
If tracking shows delivered but you can't locate your package, please check with neighbours/household and your local carrier, then contact us at info@getvynsera.com so we can assist.
Contact
Questions about shipping? Email info@getvynsera.com.