Refund policy

Returns & Refunds — 30-Day Money-Back Guarantee

Last updated: 12 July 2026

Every Vynsera order is backed by our 30-day money-back guarantee. If your order arrives damaged or faulty, or you're not satisfied with your purchase, we'll make it right with a replacement or refund — here's exactly how it works.

How to make a claim

To process any refund or replacement, we need the following, within 30 days of delivery:

  • An email to info@getvynsera.com from the email address used on your order
  • Your order number
  • For damaged or faulty items: a photo or video clearly showing the damage or fault (including the packaging if it arrived damaged)

Photo or video evidence is required for all damaged or faulty item claims — we cannot process these claims without it. This protects both you and us, and allows us to resolve claims quickly, usually within 24–48 hours.

What happens next

  • We review your claim and reply within 24–48 hours.
  • Approved claims receive a replacement or a full refund — your choice.
  • Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank.
  • In most cases you will not need to post the product back to us — we'll let you know if a return is required before any refund is issued.

Change of mind / not satisfied

If you're simply not satisfied with your purchase, email info@getvynsera.com with your order number within 30 days of delivery and we'll arrange a resolution under our money-back guarantee.

Subscriptions

Subscribe & Save orders renew automatically at the price shown on the product page until cancelled. We email you a reminder 3 days before every renewal. You can cancel, skip, or pause anytime at getvynsera.com/account or by emailing info@getvynsera.com before your next renewal date — no lock-in contracts, no cancellation fees. Refunds for subscription orders follow the same 30-day guarantee above, measured from each order's delivery date.

Claims outside the 30-day window

Claims submitted more than 30 days after delivery are assessed case by case and are not covered by the guarantee. If something's wrong with your order at any time, still get in touch — we'll always try to help.

Questions

Email us anytime at info@getvynsera.com — we're happy to help before or after you order.